You’re in the right place. To make your shopping experience easier, we’ve answered some of the most common questions we receive. If you cannot find the information you’re looking for, please feel free to contact us through any of the available methods below.
Where will my product be shipped from?
All orders are shipped from the Thirteencar warehouse. We work with reliable international shipping providers, including UPS, FedEx, and DHL, to ensure safe and efficient delivery worldwide.
How much is shipping?
Shipping costs are calculated based on the delivery address and package details. The estimated shipping fee will be displayed during checkout; however, the final shipping cost may vary.
For an accurate shipping quotation, please contact our customer service team:
WhatsApp: +86 177 3681 1335
Email: info@thirteencar.com
Our team will confirm the final shipping cost and provide any available promotions or coupons that can be applied to your order.
A tracking number will be provided once your order has been shipped.
How long does shipping take?
Orders are usually prepared and shipped within 3–5 business days after payment confirmation.
After shipment, international delivery normally takes approximately 7–14 business days, depending on the destination, customs clearance, and shipping method.
Detailed tracking information will be provided once the shipment is dispatched.
Product Fitment
Our products are designed for compatibility with various BMW models and chassis platforms.
Please confirm your vehicle model, year, and chassis number before ordering to ensure proper fitment.
For the best results, professional installation is highly recommended.
Product Disclaimer
All Thirteencar products are aftermarket performance and styling parts and are not original BMW/OEM products.
Product names and references to vehicle models are used only to describe compatibility and fitment.
Return Policy
Due to the custom nature of automotive aftermarket parts:
Custom-painted products
Modified products
Installed products
Exclusive, customized, or made-to-order products cannot be returned unless there is a verified quality issue or a mistake caused by us.
Before installation, please carefully inspect the product and contact us immediately if you have any questions or concerns.